Pre-order, delivery & refunds

Volume One at a glance

• One-time digital pre-order: A$39 AUD in Australia or US$29 USD elsewhere.
• No subscription and nothing is shipped.
• Includes three Bible Quest episodes and 21 video devotionals streamed through the Manna account used at Checkout.
• Episode One is available now. Episode Two is in final production and Episode Three is in earlier production; progress figures are approximate.
• The remaining episodes and devotionals will be added to the purchaser’s account progressively as they are completed. No fixed calendar release date is promised as at 27 August 2026.

Delivery and access

Stripe confirms payment first. Bible Quest then grants the Volume One entitlement to the verified Manna account used at Checkout. Browser return links do not grant access on their own. If access has not appeared after payment confirmation, contact support@mannapass.com with the account email and receipt reference.

The remaining production schedule is uncertain. Episode Two is further advanced than Episode Three; the 21 devotionals will be released progressively with the volume. Do not pre-order if you need the complete Volume One by a particular date. Material schedule changes will be reflected on this page, and purchasers can contact support for the current production position before ordering.

“Lifetime access” means the entitlement itself has no fixed expiry. Streaming continues while Gospel Story Studios operates Bible Quest and holds the rights and technical ability to provide it. If we permanently discontinue access without a practical replacement, we will provide an appropriate remedy that reflects undelivered content and applicable consumer law.

Pre-order cancellation and refunds

You may request a full change-of-mind refund before the first paid Volume One content is made available to your account. Episode One being separately available free does not remove this pre-delivery right. After paid delivery begins, change-of-mind requests are considered case by case.

If we cancel Volume One, cannot supply a material part of it, or materially delay completion without offering a reasonable revised plan, we will notify affected purchasers and offer an appropriate remedy, including a full refund where required. These terms do not limit rights or remedies under the Australian Consumer Law or other law that applies to you.

Account access problems

Contact support before creating a second account. We will take reasonable steps to restore or associate access after verifying ownership. We cannot transfer access where doing so would create a fraud or security risk.

Support contributions

Support contributions are voluntary one-time payments, are not purchases of reserved family places, and are not represented as tax-deductible. They may be used for Bible Quest production and family access where most needed, including planning for Play It Forward. Estimates do not guarantee a named recipient or the program’s launch.

The dedicated A$150 AUD or US$100 USD “Name in the Credits” Checkout requires the exact requested name before payment. A contributor who instead gives at least that amount through the flexible support Checkout may request one supporter name by emailing from the Checkout address with the Stripe receipt reference. Names must be 40 characters or fewer, must not advertise a business or include unlawful, abusive, misleading, or rights-infringing material, and are subject to reasonable editorial review. Credit placement and timing may vary with production and platform updates. If Gospel Story Studios cannot approve a submitted name, we will contact the supporter and invite a replacement; we will not silently omit the benefit. The payment remains a voluntary contribution and is not conditional on a particular episode placement.

Contact support for duplicate, unauthorised, or mistaken payments. We will investigate promptly and provide refunds or other remedies when required by law or appropriate to correct an error.

How to request help

Email support@mannapass.com from the address used for the Manna account or Stripe Checkout. Include the receipt or transaction reference, amount, currency, and a short explanation. Never send full card details.